GET
/api/analytics/chat/daily_department_chat_statistics
Daily Department Chat Statistics
Scope:
client
or
operator
Request Parameters
Query
date_from
required
The date to start the search from. Must be in YYYY-MM-DD format
date_to
required
The date to end the search at. Must be in YYYY-MM-DD format
Response
Schema
payload
The daily department chat statistics
auto_invitations_accepted
The total number auto invitations accepted
avg_chat_time
The average chat time
avg_response_time
The average response time in seconds
avg_wait_time
The average wait time
challenge_score
The challenge score
chat_sessions
The total number of chat sessions
chat_time
The total chat time
date
The chat date
department_id
The department id
department_name
The department name
dropped_chats
The total number of dropped chats
The associated chat email
offline_messages
The total number of offline messages
proactive_chat_acceptences
The total number of proactive chat acceptances
proactive_chat_requests
The total number of proactive chat requests
sms_chats
The total number of sms chats
transfers_in
The total number of tranfers in
transfers_out
The total number of tranfers out
status
The system response status. Will be ok or error
curl
example request
1
curl -H "Authorization: Bearer {{Oauth Token}}"
2
https://developer.livehelpnow.net//api/analytics/chat/daily_department_chat_statistics\?date_from\=2021-04-01\&date_to\=2021-04-30
example response
1
{
2
"payload": [{
3
"auto_invitations_accepted"
: 2,
4
"avg_chat_time"
: "00:02:01",
5
"avg_response_time"
: 18,
6
"avg_wait_time"
: "00:00:10",
7
"challenge_score"
: "0.00"
8
"chat_sessions"
: 5
9
"chat_time"
: "00:54:03"
10
"date"
: "04/30/2021"
11
"department_id"
: 0
12
"department_name"
: "Not assigned to a department"
13
"dropped_chats"
: 0
14
"email"
: "johndoe@livehelpnow.com"
15
"offline_messages"
: 0
16
"proactive_chat_acceptences"
: 2
17
"proactive_chat_requests"
: 2
18
"sms_chats"
: 3
19
"transfers_in"
: 0
20
"transfers_out"
: 0
21
}...],
22
"status": "ok"
23
}