GET
/api/analytics/chat/daily_account_chat_statistics
Daily Account Chat Statistics
Scope:
client
or
operator
Request Parameters
Query
date_from
required
The date to start the search from. Must be in YYYY-MM-DD format
date_to
required
The date to end the search at. Must be in YYYY-MM-DD format
Response
Schema
payload
The daily department chat statistics
auto_invitations_accepted
The total number auto invitations accepted
auto_invitations_shown
The total number auto invitations shown
average_wait_time
The average wait time
avg_session_chat_time
The average chat session time
challenge_score
The challenge score
chat_sessions
The total number of chat sessions
chat_time
The total chat time
chats_handled
The total number of chats handled
client_id
The client id
date
The date
dropped_chats
The total number of dropped chats
facebook_chats
The total number of facebook_chats
name
The name of the client
offline_messages
The total number of offline messages
proactive_chat_acceptences
The total number of proactive chat acceptences
proactive_chat_requests
TThe total number of proactive chat requests
sms_chats
The total number of sms chats
sms_messages
The total number of sms messages
sms_out
The total number of outgoing sms chats
trigger_invites
The total number of trigger invites
trigger_invites_accepted
The total number of trigger invites accepted
status
The system response status. Will be ok or error
curl
example request
1
curl -H "Authorization: Bearer {{Oauth Token}}"
2
https://developer.livehelpnow.net//api/analytics/chat/daily_account_chat_statistics\?date_from\=2021-04-01\&date_to\=2021-04-30
example response
1
{
2
"payload": [{
3
"auto_invitations_accepted"
: 0,
4
"auto_invitations_shown"
: 1,
5
"average_wait_time"
: "00:00:10",
6
"avg_session_chat_time"
: "00:00:07",
7
"challenge_score"
: "0.00"
8
"chat_sessions"
: 24
9
"chat_time"
: "01:56:10"
10
"chats_handled"
: 30
11
"client_id"
: 10
12
"date"
: "04/30/2021"
13
"dropped_chats"
: 0
14
"facebook_chats"
: 0
15
"name"
: "LiveHelpNow"
16
"offline_messages"
: 3
17
"proactive_chat_acceptences"
: 0
18
"proactive_chat_requests"
: 1
19
"sms_chats"
: 3
20
"sms_messages"
: 10
21
"sms_out"
: 0
22
"trigger_invites"
: 41
23
"trigger_invites_accepted"
: 2
24
}...],
25
"status": "ok"
26
}