POST
/api/ticket/{id}/assign
Assign the specified ticket
Scope:
client
or
operator
Request Parameters
Path
id
required
The id of the ticket to be assigned
Query
department_id
required
The department to assign the ticket to
operator_id
optional
The operator to assign the ticket to
notes
optional
A private comment to add to the ticket during assignment
Response
Schema
message
The response message
status
The system response status. Will be ok or error
curl
example request
1
curl -X POST -d '{"department_id":16693}'
2
-H "Content-Type: application/json"
2
-H "Authorization: Bearer {{Oauth Token}}"
3
https://developer.livehelpnow.net/api/ticket/{{12345678}}/assign
example response
1
{
2
"message"
: "Ticket 16844179 assigned",
3
"status"
: "ok"
4
}