Get a list of tickets for your account based on the generic search
Scope:
client
or
operator
search_term
required
The search term you would like to use
start_index
optional
Set start index for result set
count
optional
Set the count/limit for page
payload
The ticket search data
count
The number of tickets returned within the payload
start_index
The start index for the current tickets within the payload
tickets
The list of tickets
acknowledged
The acknowledge state of the ticket (Acknowledged or Unacknowledged)
assigned_to
The id of the operator who assigned to the ticket
assigned_to_name
The name of the operator who assigned to the ticket
body
The ticket body
category
The category of the ticket
client_id
The client identifier for the ticket
country_code
The country code for the ticket/visitor
created_time
The time the ticket was created
The email address for the customer who submitted the ticket
has_attachments
If the ticket has attachments associated with it
id
A unique identifier for the ticket
name
The name for the customer who submitted the ticket
priority
The ticket priority
source
The source of the ticket
status
The current status of the ticket
tags
A list of tags associated with the ticket
The tag names
title
The title of the ticket
updated_time
The time the ticket was last updated
visitor_id
The unique identifier for the visitor associated with the ticket
total_rows
The total number of tickets matched
status
The system response status. Will be ok or error
curl
example request
1
curl -H "Authorization: Bearer {{Oauth Token}}"
2
https://developer.livehelpnow.net/api/ticket/search\?search_term\=help
example response
1
{
2
"payload": {
3
"count"
: 20,
4
"start_index"
: 1,
5
"tickets": [{
6
"acknowledged"
: "Acknowledged",
7
"assigned_to"
: 1234,
8
"assigned_to_name"
: "John Smith",
9
"body"
: "",
10
"category"
: "Billing",
11
"client_id"
: 1,
12
"country_code"
: "US",
13
"created_time"
: "2020-05-21T14:50:43",
14
"email"
: "jdoe@livehelpnow.com",
15
"has_attachments"
: false,
16
"id"
: 1234567,
17
"name"
: "John Doe",
18
"priority"
: "High [Private]",
19
"source"
: "Form",
20
"status"
: "Closed",
21
"tags"
: ["general", "customer service", "billing"],
22
"title"
: "test",
23
"updated_time"
: "2020-05-21T14:54:42",
24
"visitor_id"
: "773bb26414957327cd1b97d-1-22255319"
25
}],
26
"total_rows"
: 547
27
},
28
"status": "ok"
29
}