GET
api/analytics/chat/chat_stats_by_hour
Hourly chat statistics — chats, dropped chats and offline requests broken down by hour of the day
Scope:
client
or
operator
Request Parameters
Query
date_from
required
The date to start the search from. Must be in YYYY-MM-DD format
date_to
required
The date to end the search at. Must be in YYYY-MM-DD format
only_my_department
optional
Set to true to limit the results to the operator's departments. Defaults to false
operator_id
optional
The operator id whose saved analytics filter is applied. Defaults to 0, which applies no operator filter
format
optional
json, csv, tsv. Defaults to json
Response
Schema
payload
The hourly chat statistics, grouped into three sections
chats_by_hour
Handled chats broken down by hour of the day, one entry per department
name
The department name. Activity not attributed to a department is grouped under "No Department"
data
The count for each hour of the day, keyed 0 through 23
dropped_chats_by_hour
Dropped chats broken down by hour of the day, one entry per department
name
The department name. Activity not attributed to a department is grouped under "No Department"
data
The count for each hour of the day, keyed 0 through 23
offline_requests_by_hour
Offline chat requests broken down by hour of the day, one entry per department
name
The department name. Activity not attributed to a department is grouped under "No Department"
data
The count for each hour of the day, keyed 0 through 23
status
The system response status. Will be ok or error
curl
example request
1
curl -H "Authorization: Bearer {{Oauth Token}}"
2
https://developer.livehelpnow.net/api/analytics/chat/chat_stats_by_hour?date_from=2026-02-20&date_to=2026-03-20
example response
1
{
2
"payload": {
3
"chats_by_hour"
: [
4
{
5
"name"
: "No Department",
6
"data"
: { "0": 0, "1": 0, "2": 3, ... "22": 1, "23": 0 }
7
},
8
{
9
"name"
: "Sales",
10
"data"
: { "0": 0, "1": 0, "2": 3, ... "22": 1, "23": 0 }
11
}
12
],
13
"dropped_chats_by_hour"
: [],
14
"offline_requests_by_hour"
: []
15
},
16
"status"
: "ok"
17
}