GET
/api/analytics/ticket/survey/info/
Get ticket surveys
Scope:
client
or
operator
Request Parameters
Query
date_from
required
The date to start the search at. Must be in YYYY-MM-DD format
date_to
required
The date to end the search at. Must be in YYYY-MM-DD format
Response
Schema
payload
The ticket survey data
comment_id
The unique identifier of the ticket comment the survey was linked to
department_id
The unique identifier of the department the survey was linked to
notes
The notes from the survey
submit_date
The date the survey was submitted with the format of YYYY-MM-DDTHH:MM:SSZ
survey_id
The unique identifier for the survey
survey_submission_id
The unique identifier for the survey submission
ticket_id
The unique identifier for the ticket the survey was submitted for
status
The system response status. Will be ok or error
curl
example request
1
curl -H "Authorization: Bearer {{Oauth Token}}"
1
https://developer.livehelpnow.net/api/analytics/ticket/survey/info\?date_from\=2019-04-01\&date_to\=2021-04-30
example response
1
{
2
"payload": [{
3
"comment_id"
: "1074eb64-3c6e-4650-a0af-cfjfh76eg4s",
4
"department_id"
: 4021,
5
"notes"
: "Good customer service",
6
"submit_date"
: "2019-04-01T09:09:15",
7
"survey_id"
: 2,
8
"survey_submission_id"
: 3709980,
9
"ticket_id"
: "1543"
10
}],
11
"status": "ok"
12
}