GET
/api/analytics/chat/daily_account_chat_statistics
Daily Account Chat Statistics
Scope:
client
or
operator
Request Parameters
Query
date_from
required
The date to start the search from. Must be in YYYY-MM-DD format
date_to
required
The date to end the search at. Must be in YYYY-MM-DD format
Response
Schema
payload
The daily department chat statistics
abandoned_chats
The total number of abandoned chats
auto_invitations_accepted
The total number auto invitations accepted
auto_invitations_shown
The total number auto invitations shown
average_greet_time
The average time before an operator's first message
average_wait_time
The average wait time
avg_session_chat_time
The average chat session time
challenge_score
The challenge score
chat_sessions
The total number of chat sessions
chat_time
The total chat time
chats_handled
The total number of chats handled
client_id
The client id
date
The date
dropped_chats
The total number of dropped chats
facebook_chats
The total number of facebook_chats
name
The name of the client
offline_messages
The total number of offline messages
proactive_chat_acceptences
The total number of proactive chat acceptences
proactive_chat_requests
TThe total number of proactive chat requests
sms_chats
The total number of sms chats
sms_messages
The total number of sms messages
sms_out
The total number of outgoing sms chats
trigger_invites
The total number of trigger invites
trigger_invites_accepted
The total number of trigger invites accepted
status
The system response status. Will be ok or error
curl
example request
1
curl -H "Authorization: Bearer {{Oauth Token}}"
2
https://developer.livehelpnow.net//api/analytics/chat/daily_account_chat_statistics\?date_from\=2021-04-01\&date_to\=2021-04-30
example response
1
{
2
"payload": [{
3
"abandoned_chats"
: 0,
4
"auto_invitations_accepted"
: 0,
5
"auto_invitations_shown"
: 1,
6
"average_greet_time"
: "00:00:21",
7
"average_wait_time"
: "00:00:10",
8
"avg_session_chat_time"
: "00:00:07",
9
"challenge_score"
: "0.00",
10
"chat_sessions"
: 24,
11
"chat_time"
: "01:56:10",
12
"chats_handled"
: 30,
13
"client_id"
: 10,
14
"date"
: "04/30/2021",
15
"dropped_chats"
: 0,
16
"facebook_chats"
: 0,
17
"name"
: "LiveHelpNow",
18
"offline_messages"
: 3,
19
"proactive_chat_acceptences"
: 0,
20
"proactive_chat_requests"
: 1,
21
"sms_chats"
: 3,
22
"sms_messages"
: 10,
23
"sms_out"
: 0,
24
"trigger_invites"
: 41,
25
"trigger_invites_accepted"
: 2
26
}...],
27
"status": "ok"
28
}