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Developer

POST

/api/ticket/{id}/assign

Assign the specified ticket

Scope:

operator

Request Parameters

Path

2

id

required

The id of the ticket to be assigned

Query

2

department_id

required

The department to assign the ticket to

2

operator_id

optional

The operator to assign the ticket to

A

notes

optional

A private comment to add to the ticket during assignment

Response

Schema

{}

A

message

The response message

A

status

The system response status. Will be ok or error

curl

example request

1

curl -X POST -d '{"department_id":16693}'

2

-H "Content-Type: application/json"

2

-H "Authorization: Bearer {{Oauth Token}}"

3

https://developer.livehelpnow.net/api/ticket/{{12345678}}/assign

example response

      
        

1

 {

2

   "message"

: "Ticket 16844179 assigned",

3

   "status"

: "ok"

4

 }