GET
/api/analytics/operators/activity
Online and offline activity for operators
Scope:
client
or
operator
Request Parameters
Query
date
required
The date for which you are trying to find operators activity data. Must be in YYYY-MM-DD format
Response
Schema
payload
The operators activities data
operator id
The unique id of the operator
activity
A list of the operators acitivity
action
The action of the operator
date
The date the operator action occurred
departments
A list of the operators departments
name
The operators name
status
The system response status. Will be ok or error
curl
example request
1
curl -H "Authorization: Bearer {{Oauth Token}}"
2
https://developer.livehelpnow.net/api/analytics/operators/activity\?date\=2020-04-27
example response
1
{
2
"payload": {
3
"20859": {
4
"activity": [{
5
"action"
: "Status Offline",
6
"date"
: "2020-04-28T00:00:15",
7
}],
8
"departments":
["Help Desk", "Sales", "Customer Service", "HelpSquad"],
9
"name"
: "Jamie K"
10
}
11
},
12
"status": "ok"
13
}