Endpoints

Analytics

Method Endpoint Description
GET /api/analytics/chat/bot_funnels A list of chat bot funnel statistics from a date range
GET /api/analytics/chat/info A list of chats from a date range
GET /api/analytics/chat/survey/info A list of chat surveys from a date range
GET /api/analytics/chat/survey/info/{id} Details for the specified survey
GET /api/analytics/operators/activity Online and offline activity for operators
GET /api/analytics/operator/{id}/activity Online and offline activity for the operator
GET /api/analytics/operators/stats Daily operators statistics
GET /api/analytics/operator/{id}/stats Daily operator statistics

Attachment

Method Endpoint Description
PUT /api/attachment/{system} Upload a new attachment
POST /api/attachment/{id} Update an attachment
PUT /api/attachment/{system}/{id} Upload a new attachment

Callback

Method Endpoint Description
GET /api/callbacks A list of callbacks
GET /api/callback_filters A list of callback filters for an operator
GET /api/callback_filters/options The available options for a new callback filter
PUT /api/callback Create a new callback with the specified data
GET /api/callback/search Generic search for callbacks
GET /api/callback/{id} Get the information for the specified callback
DELETE /api/callback/{id} Delete the specified callback
POST /api/callback/{id}/accept An operator accepts the callback
POST /api/callback/{id}/assign Assign an operator or department to the specified callback
POST /api/callback/{id}/reassign Reassign the specified callback to an operator or department
POST /api/callback/{id}/comment Add a comment to the specified callback

Canned Responses

Method Endpoint Description
GET /api/canned_sets A list of available canned sets
GET /api/canned_sets/{id}/items A list of the canned set items

Chat

Method Endpoint Description
POST /api/chat/create Start a new chat
POST /api/chat/{id}/accept Accept the specified chat
POST /api/chat/{id}/email_transcript Email the current transcript for the specified chat
POST /api/chat/{id}/history Get previous messages for a specific chat
POST /api/chat/{id}/message Insert a message into the specified chat
POST /api/chat/proactive_invite Send a proactive invitation to a visitor
POST /api/chat/{id}/reassign Reassign the specified chat to a department or operator
POST /api/chat/{id}/set_typing_status Update the typing status for the specified chat
POST /api/chat/{id}/terminate Terminate the specified chat
POST /api/chat/offline Submit a new offline message

Client

Method Endpoint Description
PUT /api/client Creates a Client Account
GET /api/client/status Get the current online/offline status for the client

Departments

Method Endpoint Description
GET /api/departments A list of departments
GET /api/department/{id} Information for a specific department
GET /api/department/{id}/status Online status for a specific department

Filter

Method Endpoint Description
DELETE /api/filter/{id}/ Delete an existing system filter
GET /api/filter/{id} Get filter details
POST /api/filter/{id} Update filter content
PUT /api/filter/{system}/create Create a new filter

Knowledge Base

Method Endpoint Description
PUT /api/kb/article Create a new knowledge base article
DELETE /api/kb/article/{id} Delete a knowledge base article
POST /api/kb/article/{id} Update a knowledge base article
GET /api/kb/articles A list of knowledge base articles
GET /api/kb/article/search Generic search knowledge base articles
GET /api/kb/category/{id} Information for the specific category
GET /api/kb/categories A list of knowledge base categories
GET /api/kb/article/search Generic search knowledge base articles
GET /api/kb_filters A list of knowledge filters available for an operator
GET /api/kb_filters/options The available options for a new knowledge filter

Operators

Method Endpoint Description
GET /api/operators A list of operators
PUT /api/operator/device_token Create new operator device token
DELETE /api/operator/device_token Delete operator device token
GET /api/operator/{id} Information for a specific operator
GET /api/operator/{id}/status Online status for a specific operator
POST /api/operator/{id}/status/{status} Set the online status for an operator(s)

Survey

Method Endpoint Description
PUT /api/survey Insert a new survey

Tickets

Method Endpoint Description
GET /api/tickets Obtain a list of tickets
PUT /api/ticket Create a new ticket
DELETE /api/ticket/{id} Delete the provided ticket
GET /api/ticket/{id} Get the ticket details
POST /api/ticket/{id} Update the provided ticket
POST /api/ticket/{id}/accept Accept the provided ticket
POST /api/ticket/{id}/acknowledge Acknowledge the provided ticket
POST /api/ticket/{id}/assign Assign the provided ticket
POST /api/ticket/{id}/comment Add comment to the provided ticket
POST /api/ticket/{id}/reassign Reassign the provided ticket
POST /api/ticket/{id}/resolve Resolve the provided ticket
POST /api/ticket/{id}/tag Tag the provided ticket
GET /api/ticket/categories Obtain a list of available ticket categories
GET /api/ticket/priorities Obtain a list of available ticket priorites
GET /api/ticket/search Generic search for tickets
GET /api/ticket_filters Obtain a list of available ticket filter
GET /api/ticket_filters/options Obtain a list of available ticket filter options

Visitors

Method Endpoint Description
GET /api/visitors A list of current visitors based on filter
GET /api/visitor_filters A list of visitors filters allowed for the operator
POST /api/visitor/init Initalize a visitor (Track browsing and general information)
POST /api/visitor/create Create a new visitor
GET /api/visitor/{id} Information for a specific visitor
GET /api/visitor/{id}/call_history Information for a specific visitor's previous communications
GET /api/visitor/{id}/nav_history Information for a specific visitor's previous navigation
PUT /api/visitor/{id}/note Supply a new visitor note